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Our Supervision contract is for companies who already have a Internal IT manager who processes first level troubleshooting for end users.

With an expert system administrator team supporting you, you have the necessary resources in place whenever a project is developed. We have the knowledge to advise and support any IT system extensions.

The first step is the optimization of your system: ITM has a large catalog of IT policies and processes to recommend (Access right to company data, Backup, Software and security)

Collaboration & training: A Supervision contract can only work with a good relationship between the customer’s technicians and ITM's supervision team. To achieve this, ITM provides internal training to our customers’ technicians in order to improve their IT skills. A collaboration between two teams facing a common problem can be solved more effectively.

Reporting: Backup and Maintenance of PC and Laptop. Server is checked regularly in order to maintain it and protect your data.
Short Response time: Thanks to a large team composed of professionals from different domains, we can fastly solve your problem.
Understanding of customer’s needs: with 17 years of experience in IT Support and advice for businesses, we have the skills to suggest different solutions in accordance with your needs.
System Improvement: our target is to make your system running at its best and with minimum downtime. We also suggest cost saving methods for your IT budget.
Project & Evolution: ITM is familiar with the growing of customer’s business activity, we will be a partner for your new development project.

System & Network :
- Management of general infrastructure, server (physical & virtual) and network devices
- Operating system: update, change, renew, reinstall
- ERP or any working software for the customer

Users Support:
- Unlimited support for hardware, software…
- All need for IT related issues

Web services Support System for email & Web :
- Support system for website, domain name, hosting, email…

Report & recommendation :
- Investigation and make report for the current system
- Recommendation to fix/prevent problems, to get more performance and stability